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Matthew Marriott is a skilled professional with experience in workforce management and strategic planning. Currently serving as a Global Workforce and Strategic Planning Analyst at H&M Group, Matthew is responsible for capacity planning and schedule management for customer service centers in Edinburgh and Chicago. Previously, as a Regional Workforce Management Specialist at Trip.com, Matthew prepared daily service level reports and managed scheduling for the flight product. Additional roles include a Workforce Analyst position at JPMorgan Chase & Co. and a Customer Service Advisor role at Trip.com. Matthew also co-founded Suspect Brewing, a microbrewing company focused on gluten-free beer. Matthew holds a Master of Arts in Philosophy and Theology from the University of St Andrews.