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Erin Taylor-Jackson is a business analyst at HLN Consulting, LLC, since November 2023, with a comprehensive background in customer success and air travel product management. Prior positions include customer success manager at Travelport and air business analyst at Vegas.com, where responsibilities included managing air/car product processes and creating XML workflows for search and booking systems. Erin's career began at Lowestfare.com as a sales agent, progressing through roles including quality control, lead agent, and ultimately overseeing the implementation and training of global distribution systems. Erin holds a Bachelor of Science degree in Business from the University of Phoenix.