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Shaffi Chogley currently holds a position in Customer Success at Hiya Inc. since October 2024, following an extensive career in customer success roles at Craft.co from December 2020 to October 2024, where various leadership positions were held including Senior Director and Director of Customer Success, Global. Responsibilities included driving positive business outcomes, customer satisfaction, and retention while building and scaling Customer Success teams across AMER and EMEA. Additional roles included positions at Braze, Cloudflare, OnApp, and Hootsuite Media Inc., focusing on post-sales management, customer onboarding, relationship building, and maximizing customer value through comprehensive understanding and utilization of services offered. Shaffi Chogley earned a Bachelor of Science in Information Systems from Newcastle University and a BTEC National Diploma in Computer Hardware Technology from Uxbridge College.