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Mark Reynolds is an experienced professional in technical product management and service management, currently serving as a Senior Technical Product Manager at Hive since November 2013. In this role, Mark manages a team responsible for releases, maintenance, bug tracking, customer escalations, and reporting, while also overseeing vendor relationships, negotiations, and financial performance. Prior to Hive, Mark worked at Geek Squad from November 2007 to October 2013, where responsibilities included managing a team of Technical Agents, providing training and technical assistance, and handling investigations as a Covert Ops Team Manager. Additionally, Mark held roles as an Incident & Controls Manager and Covert Ops Technical Agent during tenure at Geek Squad.