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Graham Hepburn is an experienced technology leader specializing in CRM and digital transformation, currently serving as the Head of Hive Customer Platform at Centrica Hive Limited since April 2012. With over 10 years of experience in Salesforce, Graham has successfully recruited, developed, and led teams to meet business needs and enhance end-user support. Notably skilled in stakeholder management and agile project delivery, Graham has managed the integration of Salesforce with various business technologies, including web and mobile applications, SAP, AWS, and billing systems. Prior roles include Business Support Manager and Salesforce Administrator at British Gas, where responsibilities involved operational MI management and performance analysis for call centers. Graham holds degrees from the University of the West of Scotland and attended Clyde Valley High School.