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Victoria Kilcoyne is an experienced professional in customer service and management, currently serving as the Customer Service Manager at Historic Royal Palaces since July 2011. In this role, Victoria oversees offsite customer service across six sites, ensuring exceptional service delivery while developing training programs. Prior to this, Victoria held positions including Visitor Services Contact Centre Team Leader and Contact Centre Advisor, where responsibilities included generating revenue and providing high-quality customer interactions. Additionally, Victoria is the owner and maker of Belle & Book Co, a candle and cosmetics company inspired by literature, showcasing creative problem-solving and brand development skills. Earlier experience includes serving as a Customer Experience Supervisor at Ventura. Victoria holds a Master’s degree in International Heritage Management from the University of Birmingham and a Bachelor's degree in Fashion: History & Theory from the University of the Arts London.