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Roy O'Brien has a diverse work experience spanning several industries. Starting in 1978, they worked as a Compositor at COLERAINE CHRONICLE COMPANY LIMITED - THE until 1983. Roy then transitioned to the Belfast Telegraph, where they held the same position from 1984 to 1990. In 1991, Roy joined AVX Corporation as a Production Operator, and they remained with the company until 2002. Following this, they worked as a Help Desk Analyst at Epsom and St Helier University Hospitals NHS Trust from 2002 to 2007. Currently, Roy is serving as an IT Helpdesk Senior Administrator at Historic Royal Palaces since December 2007.

Roy OBrien attended Coleraine Boys Intermediate Secondary school from 1973 to 1978. However, there is no information provided about any degree or field of study obtained during this time.

In terms of additional certifications, Roy OBrien has obtained the following:

- Microsoft Cloud Fundamentals: SharePoint Online, OneDrive, and Teams from LinkedIn in February 2021.

- SharePoint: Migrating from Designer to Power Automate from LinkedIn in July 2020.

- Advance Your Skills as an IT Help Desk Specialist from LinkedIn in June 2020.

- Communication Foundations from LinkedIn in June 2020.

- CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics from LinkedIn in June 2020.

- Conflict Resolution Foundations from LinkedIn in June 2020.

- Decision-Making Strategies from LinkedIn in June 2020.

- IT Service Desk: Customer Service Fundamentals from LinkedIn in June 2020.

- IT Service Desk: Monitoring and Metrics Fundamentals from LinkedIn in June 2020.

- IT Service Desk: Service Management from LinkedIn in June 2020.

- Innovative Customer Service Techniques from LinkedIn in June 2020.

- Introduction to Cyber Security from FutureLearn in June 2020.

- Learning PC Maintenance and Performance from LinkedIn in June 2020.

- Microsoft Collaboration: SharePoint, Teams, and Groups from LinkedIn in June 2020.

- Microsoft Teams Tips and Tricks from LinkedIn in June 2020.

- Office 365 for Administrators: Supporting Users from LinkedIn in June 2020.

- Outlook Essential Training (Office 365) from LinkedIn in June 2020.

- Phone-Based Customer Service from LinkedIn in June 2020.

- SharePoint Online Essential Training: The Basics from LinkedIn in June 2020.

- Supporting Your Mental Health While Working from Home from LinkedIn in June 2020.

Therefore, Roy OBrien has a variety of certifications related to IT, customer service, communication, and software applications obtained from LinkedIn and FutureLearn platforms.