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Iliana Olea possesses extensive experience in customer service and account management, currently serving as Interim Team Lead and Senior Customer Care Specialist at HiRoad since August 2019. Prior to this role, Iliana was employed at Amica Mutual Insurance from April 2014 to August 2022 as an Account Representative. Additionally, Iliana worked as a Retention Specialist at Benjamin Insurance Agency, LLC. from May 2011 to August 2022, and as a Sales Specialist at MetLife between August 2017 and July 2019. Educational background includes attendance at Central High School.