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Nadira Garufi is an accomplished professional with extensive experience in customer service and operations. Currently serving as the Director of Customer Service and Operations at Hire Horatio CX since March 2022, Nadira previously held multiple leadership roles at Discova, including Regional Operations Leader, Country Manager, and Operations Manager from July 2017 to March 2022. Prior experience includes serving as Commercial Director at Outback Adventures and as a Destination Representative at Air Canada Vacations. Nadira's career began as a Sales Supervisor at Hotelbeds Dominicana. Educationally, Nadira holds a Bachelor of Arts in Spanish Language and Literature and Italian from Concordia University and a High School Diploma from Sacred Heart School of Montreal.