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Shana Roberson currently serves as a Connected Vehicle Customer Specialist at Hino Trucks, a position held since August 2016. In this role, Shana delivers personalized customer service and efficiently addresses issues for both customers and dealers. Prior experience includes a role as a Transportation Coordinator at Container Port Group and a Senior Export Logistics Representative at Waste Management, where responsibilities involved customer interactions, shipment monitoring, and customs documentation. Earlier experience as a Customer Service Representative at Quincy Recycle included managing reception duties and planning travel for executives. Shana holds a degree in Marketing and Management from Schoolcraft College.