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Kaylie Greaves is a seasoned professional in customer success and operations, currently serving as Customer Success Operations Manager at HiMama since November 2020. Previously, Kaylie worked at Altus Assessments Inc. as Head of Customer Success, where notable achievements included maintaining a retention rate of over 96%, managing a team of seven, and implementing systems to mitigate churn risk. Kaylie also co-founded KahootsHQ, leading business development initiatives and securing funding from Ryerson University. Earlier experience includes serving as a Graduate Assistant at Ryerson University and various roles in customer service and site management. Kaylie holds a Master of Digital Media and a Bachelor of Business Management, with a strong foundation in entrepreneurship and global management.