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Diana P. is an experienced professional currently serving as the Customer Retention Manager at Hilb Group since January 2018, having previously held the position of Account Executive Manager. In this role, Diana leads a remote team of 10, focusing on high-value clients and identifying upsell opportunities through strong interpersonal relationships. With a background in customer support, Diana maintains client connections through various communication channels and demonstrates efficiency in managing multiple projects. Prior to Hilb Group, Diana worked as a Business Development Executive at Bonita Springs Mitsubishi, overseeing operations at two dealership locations, and as a Business Development Consultant at Fuccillo Automotive Group, facilitating collaboration among departments and creating bilingual marketing campaigns.