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Abdussalam has a background in Industrial and Product Design from Universitas Paramadina. With experience in various customer satisfaction management roles at companies like Hijra, ALAMI, and Bukalapak, Abdussalam currently leads the Customer Satisfaction Management Unit at Hijra Group. Prior to this, Abdussalam held positions such as Customer Experience Manager, Supervisor of Customer Experience, and Key Risk Control Team Lead at Bukalapak. Additionally, Abdussalam interned in product design and customer engagement roles at Direct Design Center and Bukalapak.