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Nicole Kalin has a background in Managed Services, Customer Success, and Public Relations. Nicole is currently a Senior Manager at Highspot, managing a team of eight Implementation Consultants and a book of business exceeding $10M. Previously, at Sprinklr, Nicole held various roles such as West Regional Lead, Senior Consultant, and Managed Services Consultant. Nicole has experience overseeing enterprise accounts, conducting strategic business reviews, and implementing processes to optimize services. Prior to that, Nicole worked at Microsoft as a Social Media Product Specialist and Community Manager. Nicole holds a Bachelor of Arts degree in Public Relations from Gonzaga University.