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Brooke Blackwell is a highly experienced professional in configuration management and IT support, with a career spanning over two decades. Currently serving as a Senior Support Engineer at Primescape Solutions since September 2017, Brooke has also held roles at the Office of the Comptroller of the Currency since November 2009, where responsibilities included Quality Assurance and Configuration Management. Previous positions include Information Technology Analyst at HarmonyTech and Lead Service Support Desk at Pragmatics, Inc. Additionally, experience includes work as a BCS3 Administrator for Tapestry Solutions and Traffic Management Spec for the Department of Defense. Brooke's career began in the US Army as a Computer Systems Operator Analyst. Education includes multiple degrees in Computer Technology and Business Administration from the University of Maryland.