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Mike Ward is a Senior Solution Architect at NewRocket, specializing in ServiceNow technology. With a professional background that includes roles such as Canadian ServiceNow Lead at NTT DATA Services and ServiceNow Solution Architect at Sierra Systems, Mike has significant experience in major ServiceNow implementations. Additionally, Mike possesses over eight years of experience as a solution architect, data architect, and security consultant within provincial government roles. Mike's educational foundation includes a B.Sc. in Physics and Computer Science from the University of Victoria, equipping Mike with a comprehensive skill set to address complex technical and business process challenges effectively.