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Christine M. has extensive experience in managerial and leadership roles across various healthcare and financial sectors. Currently serving as Director at MassMutual since March 2021, Christine also holds the position of Workforce Planning Intraday Manager at Highmark Health since March 2019. In conjunction with these roles, Christine has been the Manager of Customer Service & Process Improvement at Gateway Health since March 2016. Previous positions include Operations Supervisor at McKesson, Call Center Supervisor at Allegheny Health Network, and AVP, Case Management Unit Manager at Bank of America. Christine began a long tenure at Highmark Health as Manager of National Accounts, contributing to a robust career that spans over four decades in management and process optimization.