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Hamidur Mazumder is a Customer Success professional with extensive experience in managing and enhancing team performance. Currently at Mudrex since June 2022, Hamidur previously served as a Senior Associate at MediBuddy and Acko from August 2021 to May 2022 and June 2019 to May 2021, respectively. With a focus on productivity and quality assurance, Hamidur has successfully managed teams of up to 25 executives, delegated tasks, and motivated team members to achieve targets. Collaboration with various departments allowed for the identification of customer pain points and the provision of valuable feedback to improve product offerings. Leadership skills were demonstrated through the training and development of team members, handling escalated customer issues, and contributing to the overall growth and success of each organization.