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Katie Hicks is an experienced IT professional with a strong background in technical support and network administration. Currently serving as a Network Administrator at Highland Rivers Behavioral Health since December 2015, Katie configures laptops and desktops to organizational specifications and provides remote and on-site technical assistance. Prior experience includes roles as Tech Supervisor and Technical Support at PTS Financial Services, where responsibilities encompassed technical support, network administration, and training new staff. Katie also gained valuable experience as an IT Intern at Batson-Cook Construction, managing software installations and updates. Educational credentials include a Bachelor of Applied Science in Information Technology from Southern Polytechnic State University and an Associate's degree in Networking and Computer Support from Coosa Valley Technical College.