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James Laurie is an experienced professional currently serving as CX Operations Manager at Up Learn since August 2021, where responsibilities include leading the delivery of tutoring and customer service while focusing on automation and efficiency. Prior positions at Up Learn include Customer Experience Intern and Academic Achievement Specialist, providing tutoring in A-Level Economics and Mathematics alongside customer support and content creation. Additionally, James served as Customer Experience Operations Specialist, enhancing team efficiency and user experience through bot development and platform management. Experience also includes a role as Team Player at High Society and a Gap Assistant position at Dulwich College, ensuring the smooth operation of the Lower School. James holds a Bachelor of Science in Economics from the University of Nottingham, completed in July 2023, and graduated from Dulwich College in 2019.