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Houston Keys is a highly experienced telecommunications professional with a strong background in unified communications engineering and technical support. Currently serving as a Senior Unified Communications Engineer at High Point Networks since August 2019, Houston previously worked as a Technical Customer Success Manager at Mitel, where specialized consultation and system design were key responsibilities. Prior roles include Technical Escalations Engineer at ShoreTel, Senior Support Escalation Engineer at Microsoft focused on advanced support for OCS and Lync, and Senior Field Support Engineer at NEC Corporation of America, providing extensive field support for PBX systems. Houston began a career in the telecommunications industry as a Technician at Southeastern Telecom, where foundational experience in service and management of communication networks was gained.