Kaja McCartney currently serves as a Penn State Tour Guide at Penn State University Admissions, a position held since August 2023. Previously, Kaja has gained substantial experience through a role as a Hospitality Summer Intern at High Hotels Ltd. since May 2022, where responsibilities included training across various hotel operations, assisting with guest services, and supporting the management team. Earlier experience includes serving as a Sales Associate Trainer at Panera Bread from June 2018 to February 2022, where Kaja excelled in customer service and point-of-service system operations. Kaja is pursuing a degree in Telecommunications and Entrepreneurship & Innovations, along with Communication and Media Studies, at Penn State University, anticipated to graduate in May 2024. Additionally, Kaja has completed various Salesforce certifications through Trailhead, focusing on areas such as Customer Relationship Management and Digital Transformation.
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