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Tracy Chien has a diverse work experience. Tracy began their career in 2014 with adidas, where they served as an Executive Assistant, Retail Merchandising Distribution Specialist, and Intern, HR & Administration. In their Executive Assistant role, they communicated and coordinated with global key stakeholders, external vendors, business partners, and senior leadership. Tracy also served as the sole point of contact to arrange a partners' trip for the 2018 World Cup for Taiwan and Hong Kong. As a Retail Merchandising Distribution Specialist, they generated reports and data visualization that provided clear visuals and statistical trends of customer experience and executed effective strategies on replenishment, stock movements, markdowns and clearance plan between 22 adidas-owned retail stores and 20 factory outlets. As an Intern, HR & Administration, they provided administrative support reception and supported quarterly or annual HR activities such as company meetings and sample sales.

In 2021, Tracy Chien joined Hidrate Inc as an Operations Research Analyst. In this role, they extracted data from Oracle NetSuites, prepared analysis, and created visualization on PowerBI to share insights and recommendations addressed global challenges & supply chain issues for leadership team on business planning. Tracy also managed rates, outbound shipping method strategy, and related internal process optimization and improvement. Additionally, they researched and managed initiatives such as on boarding a new retailer through EDI connection and automation, a vendor annual evaluation report, a global market expansion (Amazon Japan & UAE), product packaging optimization.

Tracy Chien obtained a Master degree in Technology Management, Business Data Analytics as concentration from Gies College of Business - University of Illinois Urbana-Champaign between 2019 and 2020. Prior to that, they received a Bachelor of Arts (B.A.) in English Language and Literature, General from Tamkang University between 2011 and 2015. Tracy also attended Indiana University of Pennsylvania for English Language and Literature, General from 2013 to 2014. In addition, Chien has obtained several certifications, including Learning HubSpot CRM from LinkedIn (November 2020), Power BI for Marketers from LinkedIn (August 2020), Tableau Essential Training (2020.1) from LinkedIn (July 2020), Introduction to Python from DataCamp (May 2020), Introduction to SQL from DataCamp (April 2020), Introduction to SQL Server from DataCamp (April 2020), Learning Python from LinkedIn (March 2020), SQL: Data Reporting and Analysis from LinkedIn (March 2020), CILT Foundation Certificate in Logisitcs from The Charted Institute of Logistics and Transport (September 2016), Teacher Training Program in Chinese as a Foreign Language from National Taiwan Normal University (August 2014), and Google Analytics for Beginners from Google (September 2020).