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Colin Dunn is an experienced technical support professional currently serving as Technical Support Manager for HID in the Authentication Business Unit, focusing on Identity and Access Management Systems since January 2022. Previously, Colin held the role of Senior Lead Technical Support Engineer, specializing in banking app authentication and token management. Colin's background includes positions at Deskpro as Technical Support Engineer and Quality Assurance Lead, and as a 3rd Line Systems Engineer at M247 Ltd. Additional experience includes IT Services and website maintenance for the Nightline Association, as well as roles in systems administration and customer support at UnitedHosting and World Wide Web Hosting LLC. Colin founded and operated HazeNET as CEO, overseeing business management and operations. Colin holds a Bachelor's Degree from The University of Manchester and GCE A Levels in Maths, Physics, and Economics from St Angela's & St Bonaventure's 6th Form.