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Nicholas Strong possesses extensive experience in customer service and management, currently serving as VOC Director and BMW Genius Manager at H&H Automotive LLC since April 2016, along with a role as Customer Experience Manager since January 2019. Prior to their time at H&H Automotive, Nicholas held the position of Assistant Store Manager at Microsoft from April 2014 to April 2016, where responsibilities included overseeing daily operations and managing financial performance. Nicholas also has a strong background in management from Best Buy, contributing to $10 million in revenue growth over various key departments from May 2001 to April 2014. Earlier career experience includes a customer service role at 24 Hour Fitness. Nicholas holds a high school diploma in Business and Technology from Elkhorn Senior High, graduated in 2000.