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Heather Cai is a Senior Software Engineer at Canopy since March 2022. Before this, they worked as a Software Engineer at Yext from August 2017 to February 2022. Prior to that, Heather had multiple roles at Cornell University, including being a Teaching Assistant from August 2015 to May 2017, Java/OOP AEW Facilitator from August 2014 to June 2016, and a Research Assistant in the Biorobotics and Locomotion Lab during Spring and Fall 2014. Additionally, they had a short-term role in the Computer Science Development Group at The MathWorks from May 2016 to August 2016. Heather also completed an internship as a Real-Time Power Trading Intern at Shell from May 2015 to August 2015 and worked as a Tutor at Kumon from November 2011 to April 2013.

Heather Cai pursued their Bachelor's Degree in Computer Science from Cornell University from 2013 to 2017. In 2014, they also briefly attended The Hong Kong University of Science and Technology, although the specific degree and field of study pursued during that time are not provided.