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Shyam Sunder is a seasoned professional with extensive experience in offering and solutions leadership across various organizations. Currently serving as Vice President and Offering & Solutions Leader for OCX Customer Service Operations at Hexaware Technologies since August 2021, Shyam drives growth through AI and ML-based solutions. Prior experiences include a role as Global Shared Services Digital Transformation & Automation Leader at DXC Technology, where Shyam managed business process automation and led teams in various regions. Additional positions held include leadership roles in Hewlett Packard Enterprise, HP, Aditya Birla Minacs, and IBM Network Solutions, showcasing a strong background in client services, business development, and customer analytics. Shyam holds multiple advanced management degrees from prestigious institutions, demonstrating a commitment to professional development and innovation in the tech landscape.