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Glen Pfeiffer currently serves as the Director of Technical Operations at Heuristic Solutions, where responsibilities include establishing an IT department based on ITIL standards and managing the LearningBuilder SaaS operations, resulting in a user base growth from 35K to 400K. Previous roles at Heuristic Solutions included Software Development Manager & Chief Architect, where Glen led the development of the LearningBuilder SaaS product and achieved over 30 product upgrades, as well as Senior Software Engineer, focusing on custom business software solutions. Glen's earlier experience encompasses positions at McDonald Bradley, Quotient Inc., Vista Innovation, and CodePlus, Inc., contributing to significant projects for government and enterprise clients. Academic credentials include a Bachelor of Science in Business Administration with a focus on Management Information Systems from East Carolina University.