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B. Nichelle Hicks is a Customer Support Analyst at Heuristic Solutions, beginning in January 2024, with prior experience as a Business Analyst at CAVA and a Knowledge Manager at Deloitte. At Deloitte, B. Nichelle Hicks successfully managed a vendor relationship for software implementation, moving the project from proof of concept to pilot phase. Previous roles include Junior Systems Engineer at Oasys International Corporation, where responsibilities encompassed technical support, report management using Oracle SQL, and project coordination. B. Nichelle Hicks has also served as an Office Assistant at Bowie State University and completed an internship at the Office of the Comptroller of the Currency, gaining valuable skills in software configuration and vulnerability management. Education includes a Bachelor's Degree in Computer Technology from Bowie State University, obtained in 2017.