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Lillie Ortloff is an experienced academic counselor and visitor services professional currently serving as an Assistant Academic Counselor at American University and a Visitor Services Assistant at Heurich House Museum. Lillie has a diverse background that includes roles such as Program Assistant and Education Fellow, where skills in client service, research, and education were utilized. Lillie interned at the National Air and Space Museum, focusing on accessibility in tour planning, and previously worked as a curator and manager at the Dorothy Molter Museum, where management of collections and public engagement were emphasized. Academic qualifications include a Master's degree in Public History from American University and a Bachelor's degree in History, Gender, Women, and Sexuality Studies, and Public Health from Gustavus Adolphus College.