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Christina Diviney is a seasoned professional with extensive experience in global customer care, currently serving as Vice President of Global Customer Care at Hertz since January 2017. Christina has a proven track record of developing and managing projects and processes, aimed at aligning business performance with executive objectives to support sustainable growth in dynamic markets. Previously, Christina held the role of Program Director for Shared Services at Hertz, where a successful three-year transformation program was led to enhance processes and reduce costs. An earlier career at Hertz includes various leadership positions within the Europe Service Centre, contributing to operations management and customer service initiatives. Christina holds an MBA in Business Administration and Management from the University of Wales Trinity Saint David and additional qualifications in Lean Six Sigma, management, and psychology.