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Annekathrin Wulfers is an experienced professional currently serving as a Key Account Manager and Customer Success Manager at HERO Software since August 2022, focusing on B2B customer retention and digitalization within the trades and property management sectors. Prior to this role, Annekathrin worked at GANZ EINFACH GMBH from November 2017 to July 2022 as a Customer Service Specialist, providing support for various e-commerce platforms including Amazon and eBay. An earlier position as a sales associate at Alnatura involved advising customers on organic products. Annekathrin's diverse career also includes experience as a Night Auditor at Gästeresidenz PelikanViertel, a Customer Service Agent at Brilliant Hotelsoftware addressing technical inquiries, and a Department Manager at Target where responsibilities included sales strategy development and workforce management.