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Randi F. currently serves as the Service BDC Manager at Herndon Chevrolet since March 2019, where responsibilities include managing customer service interactions and overseeing operations within the business development center. Prior to this role, Randi F. worked at JTS KIA from October 2016 to March 2019, initially as the Office Manager and Assistant Service Manager, focusing on monitoring customer satisfaction index scores and addressing customer concerns efficiently. Randi F. has a background in service management, with experience in enhancing customer service processes and ensuring smooth operational workflows. Randi F. is an alumnus of Irmo High School.