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Derek Zhang has a robust background in project management and business analysis, with a current role as Project Manager at Heritage Bank since June 2023, following a similar position at Westpac Group from May 2021 to June 2023. In these roles, Derek has contributed to a Group-wide transformation program focused on risk management and compliance with governance standards. Previously, Derek served in various capacities at Allianz Australia from February 2016 to May 2021, achieving significant improvements in customer experience and operational efficiency. Initial experience spans customer service and management roles at Hertz and AccorHotels, where Derek demonstrated strong leadership in operational performance and customer relations.