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Lucie Debouver is an experienced professional in solution engineering and customer success, currently serving as a Solution Engineer at Henchman since May 2023, where a focus on innovative contract drafting processes is emphasized. Prior experience includes serving as a Customer Success Manager at Intigriti from November 2020 to April 2023, where significant improvements were made in onboarding, self-help rates, and internal collaboration, resulting in enhanced predictability in renewal and churn metrics. At Showpad, from October 2014 to October 2020, Lucie held various roles including Senior Solutions Engineer and Support Team Lead, where efforts were directed towards expediting sales processes, improving customer support efficiency, and establishing a robust support infrastructure. Lucie began a career as an Associate Consultant at CSC, working on functional analysis for BNP Paribas Fortis. Lucie holds a Master of Science in Business Engineering with a focus on operational management from Ghent University.