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Leena Rautanen-Saari is an accomplished professional with extensive experience in customer relations, service design, and communications. Currently serving as the Chief of Customer Relations at Helsinki Region Transport since January 2010, Rautanen-Saari focuses on real-time service development, customer-oriented strategies, and digital marketing for both B2B and B2C sectors. Prior roles include Head of Corporate Communications and Marketing at HKL - HST, Communications Manager at A-Katsastus Group, and Managing Director of the Aleksis Kivi Festival. Additionally, Rautanen-Saari has significant expertise in marketing communication and brand management from positions such as Director of Communications at Engel kiinteistöpalveluyhtymä Oy and Marketing Manager at Martela Group. Rautanen-Saari holds an MBA from Aalto University Helsinki School of Economics and Business Administration.