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Harshad Sahane is an accomplished professional with extensive experience in support management and technical roles. Since February 2022, Harshad has been serving as the Global Support Manager at Helpshift. Prior to this, Harshad held the position of Lead Technical Support Analyst and Technical Support Analyst at BMC Software from September 2016 to February 2022. Harshad began a career at BNY Mellon as an Information Security Administrator from August 2011 to September 2016. Academically, Harshad earned an Executive MBA in Operations Management and Project Management from Great Lakes Institute of Management in May 2022 and holds a Bachelor's degree in Computer Science from Swami Ramanand Teerth Marathwada University, completed in 2008.