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Astrid Swan is an accomplished professional with extensive experience in account management, customer service, and retail operations. Currently serving as an Account and Data Manager at Helpr since August 2017, Astrid excels in analyzing user data to enhance enterprise account engagement while nurturing relationships with clients and caregivers. Prior experience includes roles as a Client Success Manager and Customer Service Representative at SEPHORA, where Astrid supported store management in delivering exceptional client service and satisfaction. Astrid's background also includes leadership positions at Gap, Nine West, and GeeWhiz, showcasing a strong track record in team development, sales execution, and operational management. Astrid holds an Associate of Arts degree in Journalism from Los Angeles Valley College and a Victorian Certificate of Education from Notre Dame College.