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Ela Horvat has extensive work experience in various roles. Ela began their career as a Financial Administrator at Međimurje graditeljstvo d.o.o in 2008 and worked there until 2010. Ela then joined VIPnet d.o.o. and held multiple positions including Workforce Specialist from 2010 to 2012, Business Front Office Team Leader from 2012 to 2015, and Postpaid Contact Center Manager from 2015 to 2016. Afterwards, Ela worked at EOS Matrix Croatia as the Deputy Head of Operations Department from 2016 to 2017. From 2017 to 2021, they served as a Customer Service Consultant at an undisclosed company. Currently, Ela is the Director of Customer Care at heloo (Previously Q Experience) starting from June 2021.

Ela Horvat's education history includes a degree from the Faculty of Economics & Business at the University of Zagreb/Sveuciliste u Zagrebu. The specific field of study or the duration of their education is not provided.