Carolina Cubillas Dorić

Customer Service Team Lead at heloo

Carolina Cubillas Dorić has extensive work experience in various industries and roles. Carolina currently works at heloo as a Team Manager, overseeing a team without specified end dates. Prior to that, they worked as a Team Supervisor and Customer Service Team Lead at heloo, demonstrating their leadership and customer service skills. Furthermore, Carolina's experience at Mestre Relocation involved being a Relocation Coordinator, providing assistance to high-level executives from Audi and VW in their relocation to Mexico. Carolina utilized their proficiency in English and German languages for this role. Additionally, their time at Royal Caribbean Cruises Ltd. included working as a Concierge, ensuring the satisfaction of loyal and suite guests in the Concierge lounge. At Onboard Media, Carolina served as a Port & Shopping Guide, responsible for promoting brands and stores associated with the Port and Shipping program. During their tenure as an International Ambassador at Royal Caribbean Cruises Ltd., they handled translations and served as the main contact for international guests. Carolina also organized and led a team of language-specific assistants. Carolina's previous experience includes working as a Public Relations Associate at Porsche AG, participating in brand promotions and sponsorships. Carolina was also a Cultural Representative at The Walt Disney Company and a Front Office Receptionist at Universidad de las Américas Puebla. Overall, Carolina's work experience demonstrates their expertise in management, customer service, coordination, and multilingual communication.

Carolina Cubillas Dorić started their education at Universidad de las Américas Puebla in 1999 and completed their studies in International Relations and Affairs in 2002. From 2002 to 2004, they attended the Goethe Institute Germany, focusing on the study of German. Prior to that, they studied at alliance francaise puebla from 1997 to 1999, specializing in French. Carolina also pursued studies in English at Benemérita Universidad Autónoma de Puebla from 1996 to 1999. Recently, from 2019 to 2021, they pursued further education at Sveučilište u Rijeci / University of Rijeka, where they studied Croatian.

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