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Kristen Otey AIC is a seasoned professional in the field of insurance claims, currently serving as a Senior Claims Specialist II at Helmsman Management Services LLC since February 2023. Prior to this role, Kristen worked at Liberty Mutual Insurance for nearly two decades, starting as a File Clerk at Liberty Northwest Insurance Corp in 2004 and progressing to the position of Senior Claims Specialist in Workers' Compensation. Kristen holds a Bachelor's degree in English Language and Literature from Warner Pacific University, earned between 2000 and 2004.