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Luci Medlock ARM, CRM is an experienced Account Manager at Helmsman Management Services LLC since November 2019, responsible for managing service deliverables and securing contract renewals for large TPA clients while enhancing client relationships. Prior to this role, Luci held various positions at Liberty Mutual Insurance from February 2004 to November 2019, including Client Service Manager and Team Manager, overseeing service delivery for National Insurance Risk Management accounts and supervising commercial claims professionals. Early career experience includes serving as a Hearing Representative and Appellate Coordinator at Employers Unity from 2000 to 2003, representing employers in unemployment benefit hearings. Luci holds a BA in Business Management from the University of North Texas and attended Wichita State University from 1998 to 2001.