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Randall Hidajat has a long history of work experience. Starting in 2021, they have been the Director of Customer Service at HelloTech Inc. and the Director of Customer Support at Jaanuu. In 2019, they were the Customer Support Manager at Anagram and the Support Manager at Chrome River Technologies. From 2010 to 2019, they held various roles at Liferay, Inc., including Customer Support Global Functional Lead, Lead Customer Support Engineer, Senior Customer Advocacy Specialist, Customer Advocacy Specialist, and Customer Support Engineer.

Randall Hidajat obtained a Bachelor of Business Administration (B.B.A.) from Azusa Pacific University in 2008, majoring in Business Administration and Management, General. In 2021, they obtained a Lean Six Sigma White Belt Certification from MANAS CONSULTING. Randall also obtained a KCS Foundation (KCS) certification from The KCS Academy - the Only Authorized Certifying Body for KCS in 2018.