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Nichole Carpenter is an accomplished healthcare professional with extensive experience in operations and patient care coordination. Currently serving as an Operations Associate in Claims at Alma, Nichole is responsible for examining and processing claims from healthcare providers while addressing payment denials. Previous roles include Certified Pharmacy Technician at Super 1 Pharmacy, Dedicated Care Coordinator at Included Health, and Clinical Recruiter at Cerebral, where Nichole contributed to improving access to mental health treatment and successfully led customer experience initiatives. With a Master’s degree in Healthcare and a Bachelor's degree in Business Administration from Western Governors University, Nichole has demonstrated leadership and process improvement skills throughout their career, earning recognition from upper management for exceptional performance.