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Miles Turner is a seasoned professional with extensive experience in customer experience and management roles across various industries. Currently serving as the Customer Experience Lead at Alma and as a Loss Prevention Officer at 1 Hotels, Miles has a proven track record in team management, process improvement, and employee development. Previously, at Calibrate as Member Experience Lead, Miles managed a team, created operational procedures, and supported team members through challenges. With a Master's degree in Criminal Justice and Corrections and a Bachelor's degree in History from Tennessee State University, Miles brings diverse skills and a strong educational background to all professional endeavors.