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Jessica Jimenez possesses a strong background in operations and customer service within the healthcare and hospitality sectors. Currently serving as an Operations Associate in Claims Management at Alma since August 2023, Jessica previously held the position of Prior Authorization Specialist at US-RX Care, where responsibilities included managing clinical information processing, ensuring HIPAA compliance, and training new hires. Experience also includes roles as a waitress at PAPA'S RAW BAR INC and Team Lead at Cooldown Café and Juice Bar INC, highlighting skills in customer satisfaction, team training, and operations management. Jessica holds a Bachelor of Education from Florida Atlantic University and an Associate of Arts in Education from Broward College.