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Courtney Williams is an experienced operations professional currently serving as an Operations Associate at Alma since November 2022, focusing on enhancing access to mental health care. Prior to this role, Courtney founded Green Paw Essentials, achieving a 433% sales increase in one year through effective business operations and customer satisfaction strategies. Additional experience includes serving as an Operations Specialist at HopSkipDrive, where efficiency was improved across workflows, and as a Social Media Operations Specialist at Catalyst Marketing & Design, significantly boosting client engagement. Courtney holds a Bachelor of Science in Sociology and Psychology from Virginia Commonwealth University.