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Jada Webster has a diverse work experience spanning several industries. In 2014, they started working as a Customer Experience Operations Manager at Justice, where they played a pivotal role in managing and enhancing customer operations. After four years with Justice, Jada joined Citizens in 2018 as a Head Teller. Jada excelled in this role for approximately three years before transitioning to their most recent position. In 2022, Jada started working at Hello Innovation as a Customer Happiness Hero. As of now, they are still contributing their expertise and skills in ensuring customer satisfaction in this role.

Jada Webster obtained an Associate's degree in General Studies from the Community College of Allegheny County. Jada attended this college from 2015 to 2018.