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Christopher Shay is an experienced Apple Program Manager currently at Helix Systems since June 2023. Prior to this role, Christopher worked at Ntiva, Inc. as Service Desk Tier 3 Lead for the Apple Team and served as Transitional Apple Team Service Desk Manager from December 2020 to June 2023. Christopher’s career includes significant tenure at Forget Computers as Technical Support Manager and Macintosh/iOS Solutions Engineer, providing comprehensive support and consulting on Macintosh/iOS systems. Christopher began their career at Apple Retail, where responsibilities included Lead Genius, managing customer satisfaction and employee development, and Genius, delivering expert customer support. Earlier experience includes roles at MacSpecialist as Service Writer/Mac Technician, overseeing service check-in processes and inventory management. Education was completed at Manhattan High School from 1994 to 1997.