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Marcus Brownley is an experienced IT professional with a Bachelor of Science in Computer Technology from Bowie State University. Currently serving as Service Desk Support at Helion Technologies since May 2019, Marcus has developed expertise in troubleshooting and client support. Previous roles include Tier 1 Help Desk at Sony, where responsibilities involved basic troubleshooting for printers, hardware, and software, as well as user support for password resets through Active Directory. Additionally, Marcus worked as a Consultation Agent at Geek Squad and held a position at Amazon as an ICQA.